State Farm® Insurance Agent Natalie Reyes

"Lana from State Farm was amazing to work with! She went through different coverage options with me and helped lower my monthly auto insurance payment. She was patient, clear, and really focused on finding the best solution for my needs. Highly recommend reaching out to her if you want someone who genuinely tries to help!"

"Ethan was the most bestest!"

"Natalie Reyes provided outstanding service from start to finish. She was professional, knowledgeable, and took the time to explain all my coverage options clearly. Natalie made the entire process easy and stress-free, answered all my questions promptly, and helped me find the best policy for my needs and budget. I truly appreciate her dedication and attention to detail, and I highly recommend Natalie Reyes to anyone looking for reliable and trustworthy insurance assistance."

"I been with them many years!!!! They messed up my policy when last year January 2025..I came to there office to added the new Toyota RAV4 2025 and my wife to policy make sure to get coverage, I kept asked them my wife get coverage on policy and they say YES, she can use 3 vehicles and get coverage if something happens Last couple days I try to get contacted to there office Ms Tina or Rachel to needs the letter to make sure my wife name on the policy coverage They called me back and say my wife not on the policy, she not get coverage if something happens . Lol I don’t know how they messed up paper work very important like that if my wife get something happens Please don’t go to there agency if you feel unsafe Update On January 9/2026 I received an email from Myra G Lopez after I complained their office messed up my wife paperwork for coverage on auto insurance They said they want correct results matter This is how results matter from their office They went up price on my auto policy renews with good drivers, no claims, no accident and no tickets Now they want increasing money to adding my wife name on policy …they are messed up my wife paperwork for coverage, we bought new Toyota RAV4 2025, that mean we want coverage for my wife if something happens on the road, texas got accident every single day…. Jesus ! How can their business make big mistake like that Please everyone beware to go to this office for bad service and try to scammers money with no reason Update February 4/2026 This is picture on the bottom to showed my bill for 6 months after I added my wife on my policy coverage $892.31 for 6 months bills 892.31:6 =$148.71 I don’t know how Myra Lopez calculated 892.31:6=$161.20 They make me to pay that amount $161.20 a month I gave them another chance to fix there problems on January 8, but they kept messed up like a joking I have no time for this business, time to leaving Everyone must beware to go to this insurance agent !!!! They are super liarssssssss"

"One of the best customer service teams I have ever worked with at Natalie Reyes State Farm. They are fast, diligent, and always willing to answer my questions no matter how trivial or silly they may be. Dina Quinones was wonderful in helping me set up my home policy with State Farm. She is attentive and explains things clearly, which is especially helpful for people who do not fully understand how insurance works. I also recently had the pleasure of working with Ethan Querin. I had an issue with my loan provider, and he quickly and effortlessly helped me resolve it. Crystal Jimenez worked with me briefly as well and was very polite and helpful. Overall, an A+ team."

"Melissa was Awesome, very friendly and very thorough."

"Melissa is very knowledgeable in what her company has to offer it's clients. Pleasure to talk with."

"Melissa Ponzopena was such huge help in getting me to update my insurance for my new home in San Antonio. My family and I relocated from Delaware and I was concerned that I would take a huge hit with my insurance, but everything turned out great. Melissa was super supportive and knowledgeable of the plans that were available. She even informed me of their life and health insurance that I didn’t even know State Farm provided. I was provided with an affordable quote that included my car and renter’s insurance. If you’re looking for great insurance with responsive representatives, hit up Melissa at Natalie Reyes - State Farm."

"Was at my bank refinancing my auto loans and the State Farm app showed my insurance as current but when I went to get the insurance cards they still showed expired. I even tried online, so I called Natalie Reyes office and Ethan answered! Conversation was all but 5 minutes, he understood exactly what I needed and sent my current updated insurance cards to my email immediately! The process was so smooth and easy! The best thing was it was FAST! I am 100% happy I switched over to State Farm a few years ago! Natalie Reyes office has been the best!"

"Today I visited my State Farm office after joining them earlier this month after discontinuing a 30 year plus membership l had with Allstate. All three of my autos are now covered by SF. Plus it’s now at a lower rate.My switch was made possible by Account Representative Melissa Ponzopena. I’ve met lots insurance agents and representatives though out my years, And Melissa has knowledge in all aspects of her industry.She listened to me and guided us though all the details of coverage. Her communication skills are indeed excellent. This young lady gives me hope for our newer generation of adults that have honest business practices.This State Farm office is highly recommended to anyone who values customer service. Thanks again, Adan Rivera"

"The best in the game, Melissa helped me and was super informative. Thanks"

"Draven helped me save money on my insurance and I referred him new clients to take advantage of this wonderful service"

"Mayra was such a joy to talk to! She really knows her stuff and made everything easy to understand. I absolutely recommend her."

"Ethan was GREAT. Thank you so much."

"Melissa has been a great agent so far. Had doubts about getting State Farm’s Auto Insurance but she was able to help me lower my rates and guide me throughout the entire process. I do 100% recommend Melissa for all your insurance needs."

"Crystal and her whole staff are amazing they are so quick to reply and answer any questions you have not only that they are so easy to work with 10/10"

"Customer service is stellar and very responsive to my questions and needs. Draven and Fernando were able to get my auto added very quickly!"

"Natalie goes above and beyond for her customers! She is very knowledgeable about retirement planning and investments. The entire team is professional and I highly recommend this office."

"Thank you Melissa for all your help and giving me all the information I needed"

"Exceptional Service from Melissa! I had an outstanding experience working with Melissa Ponzopena at Natalie Reyes State Farm Insurance. She was professional, patient, and truly went above and beyond to help me understand my options. Melissa took the time to answer every question and made sure I got the right coverage for my needs—without feeling rushed or pressured. Her friendly attitude and attention to detail made the entire process smooth and stress-free. It’s rare to find someone who genuinely cares about their clients the way she does. I highly recommend asking for Melissa if you want exceptional customer service and peace of mind knowing you’re in good hands!"

"I'm very grateful for choosing state farm insurance Crystal helped me and was very professional and did an excellent job of explaining everything I needed to know again I'm very grateful."

"Crystal was very helpful. I called and had my resolution within minutes . It felt good not to have to wait days for answets."

"She was to the point and answered all my questions. Great experience as always."

"Myra is my agent she has shown me that I have nothing to worry about. I was found responsible for an accident that I was not at fault, but I was able to express my feelings in regards to the decision that was made against me and she was able to help me by reaching out to the right people and after further investigation I was found NOT RESPONSIBLE AND CLEARED. Once again Thanks"

"I want to rate this agent and her staff with negative stars. They are quick to take your money, quick to spam call you and upsell their services, but don't answer their phones when you call and don't return your call when you ask them to locate the reason they canceled your son's policy without any written or known reasons they can state. We bundled 3 autos and home insurance with this agent and when I asked why they don't answer, they say they're busy helping other customers. I asked for a return call and here I am 9 business day's later and my 17 year old son's insurance lapsed and no return call as to why their agency cannot insure his Lexus we purchased. This place is a joke, unprofessional, and probably pays their friends and family to rate this business. DO NOT! I repeat DO NOT go to this agent. We have no at fault accidents on our record and they are no help in locating why are policy keeps constantly getting raised."