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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Robert Lombrana

Robert Lombrana

November 6, 2024

5  out of  5
rating by Robert Lombrana
"Melissa helped me, super happy with the rates she got for me and all the help she provided."
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Eloy Rodriguez

November 4, 2024

5  out of  5
rating by Eloy Rodriguez
"Draven was super helpful. He made the process of getting new insurance very easy and fast, he was done within my lunch break. Highly recommend getting ahold of him if you’re in the market for insurance."
We responded:
"Thank you for sharing your positive experience with Draven, Eloy. I am delighted to hear that he provided efficient and helpful service, making your insurance process seamless. If you have any further questions or need assistance in the future, please don't hesitate to reach out! -Natalie "
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Rolando Garza

November 1, 2024

5  out of  5
rating by Rolando Garza
"Melissa Ponzopeña helped us get our insurance quotes. She was very helpfull and gave us all the information we needed. We even insured our house with them. Very satisfied with her service. Thank you."
We responded:
"Thank you for your kind words, Rolando! I am delighted to hear that Melissa was able to provide you with all the information you needed and make the process seamless. We are thrilled to help with your insurance needs! -Natalie "
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victor manuel Mata

October 31, 2024

5  out of  5
rating by victor manuel Mata
"Melissa fue quien me atendió , muy profesional , atenta y con experiencia , su español es perfecto :)"
We responded:
"¡Gracias por tomar el tiempo para decirnos como le ayudo Melissa! En nuestra oficina somos muy orgullosos de tener 5 empleados que pueden asistir a nuestros clientes en español. No dude en llamarnos si podemos ayudarle con cualquier cosa. - Natalie"
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Angelica

October 29, 2024

5  out of  5
rating by Angelica
"Dina Quiñones provided me an excellent customer sevice. She is vey professional and knowledgeable and helped me on getting a better insurance option than I had. I highly recomend her."
We responded:
"Thank you for your kind review, Angelica! Your recommendation means a lot to us, and we’re here to assist you with any of your insurance needs! - Natalie"
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Frans Waller

October 16, 2024

5  out of  5
rating by Frans Waller
"I met Draven Hernandez in a sponsored golf tournament for all the information I needed, he quickly addressed al my needs and very quickly with attention to detail and sense of urgency was able to insure my house and vehicles. Great follow up. Thanks"
We responded:
"Thank you for your kind words, Frans! It’s nice to know that you had a positive experience, and I am glad Draven’s attention to detail and follow-up made the process seamless. If you ever need anything else, don’t hesitate to reach out! -Natalie "
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Arnoldo Chavarria

October 15, 2024

5  out of  5
rating by Arnoldo Chavarria
"Draven Hernandez was very knowledgeable and exceptionally thorough in helping us with our insurance needs."
We responded:
"Thank you for your 5 star review, Arnoldo! I am happy to hear that Draven was knowledgeable and thorough in helping with your insurance needs. If you ever have any further questions, feel free to reach out to Draven or the rest of our team! -Natalie "
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Omar Bakr

October 10, 2024

5  out of  5
rating by Omar Bakr
"Thank you melissa for helping me getting the best price for my house insurance you were professional at your work and kind highly recommend."
We responded:
"Thank you for your kind review, Omar! I am so glad to hear that Melissa was able to help you with your home insurance while providing professional and kind service. Your recommendation means a lot to us! If you ever need further assistance, feel free to reach out! -Natalie "
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KARLA MORAN

September 26, 2024

5  out of  5
rating by KARLA MORAN
"Excellent customer service. Melissa Ponzopena was really helpful."
We responded:
"Karla, thank you for taking the time to leave us a 5 start review! I am happy to hear that Melissa was able to meet all your needs!- Natalie"
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Bobbi House

September 23, 2024

5  out of  5
rating by Bobbi House
"I called Natalie Reyes' State Farm Insurance Office last week and was lucky enough to speak with Crystal! Crystal was so helpful! I was planning to buy a car over the weekend and wanted to be sure that the policy could be issued as soon as I bought it. Crystal gave me an after-hours cell phone number and told me I could call or text her any time. She responded immediately to my texts and calls, and made herself available for the entire weekend. I highly recommend her for all your insurance needs - she's the best!!"
We responded:
"Thank you for your wonderful review, Bobbi! I’m thrilled to hear that Crystal provided you with such exceptional service and made herself available for you over the weekend. Your recommendation means a lot to us. If you need any further assistance or have more questions, feel free to reach out! -Natalie"
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jordan schultz

September 13, 2024

5  out of  5
rating by jordan schultz
"Crystal was amazing and did all the work for us! Couldn’t thank her enough for her patience with us"
We responded:
"Thank you for your review, Jordan! I’m delighted to hear that Crystal was amazing and handled everything for you with such patience. Your appreciation means a lot to us. -Natalie "
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Cassie Salzman

September 6, 2024

5  out of  5
rating by Cassie Salzman
"I’ve had my fair share of ups and downs with State Farm, but I stuck it out because of Melissa, she’s been so helpful, definitely went above and beyond. So if you need insurance check out Natalie Reyes office and ask for Melissa!"
We responded:
"Thank you for your review, Cassie! Your recommendation means a lot to us, and I’ll make sure to pass along your kind words to Melissa. -Natalie "
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Veronica Barrera

September 4, 2024

5  out of  5
rating by Veronica Barrera
"They have amazing customer service, crystal was amazing and helped me and answered any question I had, I am so happy I made the switch"
We responded:
"Thank you for your review, Veronica! I’m thrilled to hear that Crystal provided amazing customer service and answered all your questions. We are also so happy you made the decision to switch. -Natalie"
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Kevin Wade

September 3, 2024

5  out of  5
rating by Kevin Wade
"Crystal helped me alot. Getting my first car I had to find someone that would help me and she did just that and got me on my way."
We responded:
"Thank you for your review, Kevin. I’m glad to hear that Crystal was able to assist you with getting your first car insured. Congratulations on the new car! -Natalie"
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Viviana Rodriguez Mayoral

August 25, 2024

5  out of  5
rating by Viviana Rodriguez Mayoral
"My Fiancé & I recent got out full auto coverage through State Farm we have gone and checked other insurances but State Farm has incredible coverage and prices all thanks to Crystal Jimenez she was able to help us & was always available if we ever had a question or concern she’s is so kind and helpful and I like that she remembered who we were shows that she cares about helping people 10/10 recommend."
We responded:
"Viviana, thank you so much for the wonderful review! I’m thrilled to hear that Crystal was able to assist you and your fiancé with your auto coverage, and that her dedication and personal touch made a difference for you. We take pride in providing exceptional service and it’s great to know Crystal's efforts stood out. Your recommendation means a lot to us, and we’re here anytime you need further assistance. -Natalie"
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Stephen Cornelius

August 23, 2024

5  out of  5
rating by Stephen Cornelius
"Very professional experience. An a blessing person to talk To👏"
We responded:
"Thank you for your feedback, Stephen! I’m delighted to hear that you had a professional experience and found our team to be a blessing to talk to. -Natalie"
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Steve Gill

August 22, 2024

5  out of  5
rating by Steve Gill
"Customer service is stellar and very responsive to my questions and needs. Draven and Fernando were able to get my auto added very quickly!"
We responded:
"Thank you for your feedback, Steve! I’m thrilled to hear that Draven provided you with stellar and responsive customer service and were able to add your auto quickly. We’re here to help and appreciate your positive review! -Natalie"
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minh son

August 15, 2024

5  out of  5
rating by minh son
"Draven was a huge help in getting me a lower rate on my auto & home policy when I switched to State Farm! He was responsive and moved quick in setting up the new policy."
We responded:
"Minh, thank you so much for your kind words. I love hearing that Draven was a huge help and was able to get you insured with State Farm at a great rate! - Natalie "
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A. B.

August 8, 2024

5  out of  5
rating by A. B.
"Brilliant! I love this office, knowledgeable, efficient, customer centric, are the best adjectives I can come up with and not used everyday when rating a business! I had some insurance business to talk through and I got relatable explanation with a deeper understanding of what I could do to manage my insurance life. It is always like coming in to visit a friend who happens to do insurance and is willing to look out for my best interest. I have confidence in the information provided and believe I am not getting special treatment and this is just how this office does business and you can expect the same from anyone here. Thanks State Farm, Natalie Reyes's Office! [Office visit with Mayra on 8/8/2024 rate check and financial information update]"
We responded:
"We are overwhelmed with gratitude for your wonderful review! Our goal is always to provide relatable and personalized service to each of our customers, so it means a lot to know that you felt confident and well taken care of. We’re here to help you navigate your insurance needs and are always happy to be that friendly face you can trust. We appreciate your trust in us and look forward to continuing to serve you. Thanks again for telling us about your experience with Myra and for choosing our office! - Natalie"
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Manuel Saldivar

August 7, 2024

5  out of  5
rating by Manuel Saldivar
"Great service. Dina is very helpful. I have insurance for my cars, home and apartment."
We responded:
"Thank you so much for your kind words, Manuel! We're thrilled to hear that Dina was very helpful to you. -Natalie"
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robbie t.

July 31, 2024

5  out of  5
rating by robbie t.
"Very helpful and easy ,would recommend 100%!"
We responded:
"Thank you for your kind words, Robbie! We're thrilled to hear that you found our service helpful and easy. Your recommendation means a lot to us. -Natalie"
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Stacy Rocha

July 26, 2024

5  out of  5
rating by Stacy Rocha
"I have been a previous State Farm member, and now I’m back I have tried other insurance companies and have been disappointed, I now have met Draven @statefarm whom not only help me with my insurance needs but he is such a delight to talk to as well as very knowledgeable!! Thank you for all that you do Draven !!"
We responded:
"Thank you for your glowing review, Stacey! We're excited to have you back with State Farm and it's wonderful to hear that Draven has provided you with such excellent service. -Natalie "
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Colleen Reeve

July 25, 2024

5  out of  5
rating by Colleen Reeve
"I found Ms. Reyes on line and after reading the reviews, I decided to call. I am so glad I did! Everyone in the office was friendly and kind. Draven was wonderful. He explained all the necessary choices, gave me an excellent quote, and went over all the changes from my current policy. He was patient and well informed. I left with the insurance I wanted, comfortable that I had made the right decisions. Thank you Natalie Reyes for piloting and creating such an amazing staff. I look forward to working with you (while hoping I don’t have to very often, except with simple questions!"
We responded:
"Thank you so much for your kind words, Colleen! I'm thrilled to hear that you had such a positive experience with our office and that Draven was able to provide you with excellent service. Your satisfaction is our top priority, and I'm delighted to know we met your expectations. -Natalie"
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Lj Rowans

July 24, 2024

5  out of  5
rating by Lj Rowans
"I wanted to express my gratitude and thanks to Natalie Reyes - State Farm team, especially Draven, for assisting us with switching to State Farm. He was amazing, very patient, and knowledgeable. All our questions were answered and we were able to get a great deal with our new policy. Thanks Draven!"
We responded:
"Thank you so much for your kind words and gratitude! It's wonderful to know that you found Draven to be patient, knowledgeable, and able to answer all your questions while helping you get a great deal on your new plan. We're always here to assist you with any further needs. -Natalie"
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Andrew Rodriguez

July 17, 2024

5  out of  5
rating by Andrew Rodriguez
"I just wanted to recognize Melissa did a Great job assisting. Me with my policy. And coverage of my vehicle. You have a very good person working for Yall We need more people like Her in Your team. Andrew Rodriguez"
We responded:
"Thank you so much, Andrew, for taking the time to share your positive experience with Melissa and for recognizing her great work. I'm delighted to hear that she was able to assist you effectively with your plan and coverage for your vehicle. -Natalie "