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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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renriquez1

October 1, 2026

5  out of  5
rating by renriquez1
"Always a great experience when calling they answer all my questions exceptional customer service. They have reasonable prices compared to other insurance."
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Krystal Villa

September 23, 2026

5  out of  5
rating by Krystal Villa
"Natalie was amazing answering all my questions and being very helpful !"
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Hussain Mohammed

September 21, 2026

5  out of  5
rating by Hussain Mohammed
"Myra was very helpful throughout the entire process. Myra took the time to answer our questions explain everything clearly and made everything feel easy and stress-free. I really appreciate her excellent customer service -"
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Ezra

September 21, 2026

5  out of  5
rating by Ezra
"Huge thanks to Myra ✨ for coming to the rescue with my insurance needs! She resolved my DMV situation easily and saved me so much time and hassle. Her friendly attitude and prompt communication made all the difference. I'm so grateful for her support and highly recommend her services!"
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A Santos

September 18, 2026

5  out of  5
rating by A Santos
"Elizabeth Hernandez has been absolutely amazing to work with. She helped me save thousands on both my homeowners and auto insurance, but what really stood out to me was how genuinely patient and personable she was throughout the entire process of buying my home.

Anyone who has dealt with a new construction home knows how stressful it can get and Elizabeth literally let me vent about the entire Home process without ever making me feel rushed or like I was just another customer. She listened, answered all of my questions and made the insurance side of buying my first home one of the easiest parts of the whole experience. You can tell she genuinely cares about the people she works with, not just selling a policy. I’m incredibly grateful for all of her help and would absolutely recommend Elizabeth to anyone looking for an agent who is knowledgeable, patient, and actually takes the time to listen. 10/10 experience!"
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Marina Cardenas

September 14, 2026

5  out of  5
rating by Marina Cardenas
"She was to professional, looking for the best prices for our cars and home,very helpful"
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Nelly Tovar

September 8, 2026

5  out of  5
rating by Nelly Tovar
"Melissa me ayudo en todo el proceso fue muy profesional y quede muy satisfecha con su servicio, gracias 💖"
We responded:
"Gracias por tu reseña. Nos alegra que Melissa haya podido ayudarle y brindarle un excelente servicio al cliente. -Natalie "
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Rebeca Fierros

August 29, 2026

5  out of  5
rating by Rebeca Fierros
"Natalie was extremely helpful with renewing our insurance policy!"
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gustavo lozano

August 28, 2026

5  out of  5
rating by gustavo lozano
"Great experience, they have an amazing customer service. This has been my best choice picking auto insurance after some bad time with other insurance companies making me spend lots of money."
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Giselle Gonzalez

August 28, 2026

5  out of  5
rating by Giselle Gonzalez
"I have been a customer with Natalie Reyes State Farm for over two years, first under my mom's policy and then moving over to my own policy with two vehicles. The staff have been nothing but amazing and are very knowledgeable about their policies. When purchasing a second pickup last year, the staff helped me tremendously with adding a second vehicle to my policy. Most recently, Bianca helped me update my renter's insurance policy since I am moving and the process was much easier than I anticipated! She was so kind, professional, and patient when answering all of my questions. Their communication is top tier and I am always in the loop about changes. I absolutely love State Farm and am greatful to have found this office."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. -Natalie"
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Mary Avalos

August 27, 2026

5  out of  5
rating by Mary Avalos
"Myra was professional, courteous and explained all my coverage to my understanding. My decision to speak with someone in person rather than on-line was beneficial and was able to lower my monthly premium."
We responded:
"Thank you for your review, Mary! We're thrilled to hear that Melissa provided you with professional and courteous service, and that she was able to clearly explain your coverage options. We appreciate your feedback and are glad you chose to work with us. -Natalie

"
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Felicia Guzman

August 27, 2026

5  out of  5
rating by Felicia Guzman
"State Farm has been incredibly helpful since we switched over a few months ago! Bianca Carlos helped my husband and me move our home and auto policies over, and she found ways for us to have better coverage on both while actually paying less.

Bianca is always there to answer our questions and assist whenever we need her. She truly went above and beyond when my husband’s vehicle was involved in a hit-and-run. State Farm kept me updated throughout the entire claims process, calling multiple times to make sure I knew what was happening.

The process of getting our vehicle repaired, along with a rental car, took only 10 days total. Our claim was handled and paid immediately, and we have never felt more confident in our insurance coverage. This experience showed us that we are truly protected and, most importantly, cared for.

We are so grateful to have Bianca and State Farm in our corner and look forward to a long-lasting relationship with them! ❤️"
We responded:
"We’re so happy to hear you had a great experience, Felicia. Thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road and also look forward to a long-lasting relationship with you! -Natalie"
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Gloria A

August 26, 2026

5  out of  5
rating by Gloria A
"I have been very satisfied with ALL of Natalie Reyes’ staff. Since this location is further, I always call. Customer service is great. They are all knowledgeable and very helpful. The best thing is a real person answers right away so you don’t need to deal with the press 1 stuff."
We responded:
"Wow - thank you for the amazing 5-star review, Gloria! It means a lot to our team to know you had such a great experience with us. -Natalie"
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Joe

August 26, 2026

5  out of  5
rating by Joe
"Natalie Reyes State Farm office is always available to help with bundling home & auto. Bianca & Crystal are always available to help with claims and rates. Highly recommend & exceed all expectations."
We responded:
"Thank you for the 5-star review of Natalie Reyes’s team, Joe - we really appreciate your kind words! -Natalie"
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Gwen Severn

August 20, 2026

5  out of  5
rating by Gwen Severn
"Yoletzin was amazing and very easy to talk to helping me with my renters insurance she explains everything very welll definitely recommend and will be coming back to her for future insurance needs !:)"
We responded:
"We really appreciate your 5-star review, Gwen! Providing great service is always our goal, and we’re so happy to know we met your expectations. - Natalie"
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Leo Torres

August 18, 2026

5  out of  5
rating by Leo Torres
"I called this afternoon to change a driver on my car insurance. And had a wonderful experience meeting Emily she took care of what needed to be changed. She provided excellent customer service and when I spoke to her it felt like I was talking to family. What a wonderful experience thank you for everything today ."
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Evan Olson

August 5, 2026

5  out of  5
rating by Evan Olson
"Dina Quinones answered all of my questions, updated my policy, added my son, offered ways to save money and all in 10 minutes!

Thank you, Dina!

Bryan Olson"
We responded:
"Evan, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with Dina! -Natalie "
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Jason Henning

August 3, 2026

5  out of  5
rating by Jason Henning
"Working with Lana Reagan was such a pleasant experience. You can tell she really cares. She was on top of everything and was extremely responsive and helpful. Made switching car and homeowners insurance so much easier than I expected. She got us more coverage and saved us money to boot! Thanks, Lana!"
We responded:
"We really appreciate your 5-star review, Jason! Providing great service is always our goal, and we’re so happy to know we met your expectations. - Natalie"
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Hannah Gonzales (SaturnVibe)

July 21, 2026

5  out of  5
rating by Hannah Gonzales (SaturnVibe)
"I just recently moved to San Antonio and was looking for an agent and my parents had State Farm so I thought I’d start there. It was so nice to go inside somewhere and talk to a real human! The lady who helped me Bianca, was so kind, helpful, and made sure I got what I wanted and really worked with me to find the coverage I needed! Good customer service is turning into such a lost art but it’s so refreshing to come across individuals who are good at their job AND make you feel valued as a customer. Insurance can be confusing and complicated and Bianca made it all so simple and easy to understand. I had been dreading having to do this and it was the smoothest thing ever. Y’all got a customer for life!!! 10/10 recommend!"
We responded:
"Wow - thank you for the amazing 5-star review, Hannah! It means a lot to our team to know you had such a great experience with us. We look forward to being your agency for many years to come. - Natalie"
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Cynthia Ortiz

July 16, 2026

5  out of  5
rating by Cynthia Ortiz
"Bianca Carlos was amazing to work with!
Initially just wanted a quote on car insurance and rates were so great we ended up leaving
USAA for home and auto with State Farm!
Bianca was so kind and patient with us, she made the process so easy! Definitely recommend giving her a call!"
We responded:
"Thank you for taking the time to leave us a review, Cynthia! - Natalie"
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Jennifer Oestreich

July 7, 2026

5  out of  5
rating by Jennifer Oestreich
"Quick and easy to get coverage! Lowest rate for us by far!"
We responded:
"Jennifer, we really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. - Natalie"
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Nicolas Avila

July 6, 2026

5  out of  5
rating by Nicolas Avila
"Special thanks to Natalie and Bianca for your friendly and thoughtful guidance about my needs. I fully recommend this State Farm office"
We responded:
"Nicolas, thank you so much for the 5-star rating! It was a pleasure meeting with you and I look forward to working with you to put a plan together that you feel confident in! - Natalie"
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Elisa Washington

July 3, 2026

5  out of  5
rating by Elisa Washington
"Thank you Dina and State Farm staff for your guidance and leadership in assisting us when Courtney had her car accident. Thank you again for always being there for us—we really appreciate all that you do!!"
We responded:
"Thank you for your 5-star review, Elisa. We appreciate your feedback and are pleased to know you had a positive experience with Dina through your claims process. Should you have any further questions or require assistance, please do not hesitate to contact us. - Natalie"
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Ivonne Acosta

June 25, 2026

5  out of  5
rating by Ivonne Acosta
"Dina was excellent handling my auto quote. She was pleasant and efficient. I'm very happy with the service and pricing thus far. Big kudos to Dina and Bianca. They're both great!"
We responded:
"Thank you for taking your time to leave such a kind review, Ivonne . We appreciate it! - Natalie"
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Angelica Arce

June 24, 2026

5  out of  5
rating by Angelica Arce
"Yoletzin Salas provided excellent service from start to finish. She is professional, knowledgeable, and highly responsive. She took the time to clearly explain my coverage options and ensured I had the policy that best fit my needs. Yoletzin made the entire process so easy. I appreciate her attention to detail and commitment to great customer service. If you’re looking for someone who is trustworthy and truly cares about her clients, Yoletzin is the person to call!"
We responded:
"Thank you for the wonderful 5-star review, Angelica! We are so happy you had a wonderful experience with us. If you ever need anything down the road, do not hesitate to reach out—we would love to help! - Natalie"